SHIPPING POLICY

Anastasia Hair Collection ("we" and "us") is the operator of (anastasiahaircollection.com) ("Website"). By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

UK Standard Delivery (Royal Mail Tracked and Signed)  3-5 working days (excludes weekends & holidays) £5.99
UK Express delivery (Royal Mailed Tracked and Signed) Order before 3pm to receive your order tomorrow.  £9.99
International Standard Deliveries can take up to two weeks working business days.  £30
  1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

  1. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

  1. Returns

3.1 Return Due to Change of Mind

Anastasia Hair Collection will happily accept returns due to damage/wrong item received as long as a request to return is received by us within 14 days of receipt of item and are returned to us in original packaging & unused condition. Due to Hygiene purposes, Frontals and Closures are Non-refundable if used. 

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to the card originally used to pay for the items, we will notify you once this has been completed through email.

(Anastasia Hair Collection) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Anastasia Hair Collection will happily honour any valid warranty claims, provided a claim is submitted within 14 days of receipt of items.

Customers will be required to pre-pay the return shipping.

Upon return receipt of items for warranty claim, you can expect Anastasia Hair Collection to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a replacement item sent to you (if stock is available)

  1. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 3 – 5 business days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 3 – 5 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours 9-5, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change of Delivery Address

For change of delivery address requests please let us know within 30 minutes. We are not able to change the address at any time after the order has been dispatched.

4.5 P.O. Box Shipping

Anastasia Hair Collection will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

  1. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

  1. Parcels Damaged in Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service.

  1. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website

7.2 Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Anastasia Hair Collection encourage you to be aware of these potential costs before placing an order with us.

If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Anastasia Hair Collection at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.

  1. Cancellations

If you change your mind about lengths or texture please let us know within the same hour so we can try our best to change it for you. We are unable to accept cancellations at any time. If an order has already been dispatched, please refer to our refund policy.

  1. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

Unfortunately if parcels are lost in transit you will have to communicate with the courier. 

  1. Customer service

For all customer service enquiries, please submit an enquiry at contact@anastasiahaircollection.com